Since we launched Horizon, customer feedback has been a catalyst
for change and improvement to ensure we meet the needs of our
customers.
Customer referrals are an important part of our business. We appreciate
the many kind words from our customer success.
Here's what Home Inspectors have to say about their experience
using Horizon.
"I just wanted to pass on a thank you to your
Horizon team, John and Kanga. I had a problem loading the new upgrade
in
Horizon laptop, called John, made arrangements to drop by the office
and Kanga had it repaired and loaded in no time. Excellent service!"
– Wayne
Fulton (Horizon reporting since Aug.2005)
" Ease of use. User friendly."
- Cindy Barnes
" The ease of operation. Easy to find information - the reference links
are very helpful. It has a very professional look that my clients
appreciate receiving."
- Ron Westlake - Collingwood
" Welcome to the Premier Report Writing
System. The HORIZON web based system
removes the burden of updating and
maintenance from us, so we can spend
our time doing home inspections and
better serving our customers"
" The only Dynamic Online Reporting System.
We get fewer calls from customers
and agents, as the online report links
make it easy for them to answer their
own questions 24/7"
- David Steinman - Lancaster
"I can
honestly say the following, without
exaggeration:
The photo update was the best
of the many upgrades you have
done in
the past 18 months. The automatic
resizing of the photos saves me at
least a half hour on each report. It
is a snap to put the photos right
where I need them.
The Horizon Reporting system
has resulted in very loyal
broker clients
and significant repeat business. They
tell me that their buyers love
the report and that makes them
look good as well. I
have heard nothing but positive
feedback
on the reports, most saying
that they are impressed with
the professional
appearance and detail.
Since no one else in my market
area uses Horizon, I have
been able
to raise my prices twice within
the past year and still increase
my business. Some agents
have been willing to wait up to
two weeks for an appointment rather
than use someone else. One
broker told me, "you really have
us spoiled".
Feel free to quote me if you
wish. Choosing
your reporting system over all the
others I looked at was the smartest
thing I ever did. Thanks
for all your help."
- Tom Axelrad - Metairie
"I got my first
compliment on the Horizon report writing
system. The purchaser was a banker
- loan department. He showed
the report to several others in the
bank, and they all praised the report. They
said it was the best home
inspection report they had ever
seen."
- G. Goldman -San Ramon
"So far your site is so simple I think I could
have my grandchildren operating it in a few days."
"As I told you, you had me at hello." because
I have been waiting for you guys to do something like this. I don't
think there is anything in the market even in the ballpark. You
have hit this out of the park. The more I drill into it the more
impressed I become."
- Chris Hilton - Winston-Salem
"
I like the ease of use and the technical support from your
staff. The Horizon report is well liked by my customers. I
like how you can add photos to the report and the illustrations."
- Ron Westlake - Collingwood
"
I like that I don't have to go through
lengthy phone queues to get the department
I need. When I call I feel you are
always ready willing and able to help.
You guys are very good at listening,
reacting to inspector needs and excellent
in the way you respond to customers.
The new inspection reports are excellent!
Being able to add Site Info and Appliance ancillary sections
to my report is a bonus.
Picture management, resizing and storage feature
is unbelievable."
- Steve Molnar - KARS
"Hello Alan, I am on a little crusade against bad inspection reports
-- that is good inspections that have no value to consumers because
the reports are so "protected" that the consumer can't figure out what
is wrong. It all started with a good inspection but a bad report
that contained boiler plate that recommended 23 inspections by 10 different
trades for a house that in fact needed the fuse panel changed for breakers,
two plumbing traps changes and a bit of mortar patching -- all for
2 to $3,000. The 9 month old very good roof job was rated as "normal
wear", followed in the next sentence by the boiler plate that said
that roofs should be inspected by specialists to assure that they do
not leak and cause damage to the house. The young couple
estimated over $10,000 in additional inspections and tens of thousands
of dollars in repairs and walked away from buying the house, probably
from ever buying a house -- at least as long as they hire that inspector. An
initial discussion with the inspection company gave the response that
they had to protect themselves from liability.
But to make a long story short - I ranted a bit about this on the
radio and received a series of inspection reports from consumers. One
of them was by one of your guys, linking to the Horizon web site. Very
nice indeed. What I really liked about this report is that they
have tons of your good boiler plate, but it was not mixed up with the
specific inspection -- it was relatively easy for the consumer to actually
sort out what needed to be done, and what they as future homeowners
should keep an eye on.
Good job
I am starting a public campaign pushing consumers to ask for real inspection
reports (with names and addresses removed) prior to hiring an
inspector and that they should simply find another inspector if it
is not obvious what is wrong (or right) with a given house. My
question to you is: How would you express or phrase what the consumer
should be looking for (good and bad) in an inspection report?"
Jon Eakes
One of the nation's leading experts on home repair and improvement.
- Ask Jon Eakes
"Hi everybody, the new picture enhancements are sensational. Thanks"
- Dick Schor - Nashville
"I have used Horizon, and my PDA since the application became available.
I have found that beside myself, my customers prefer my Horizon reports
to all others I have used. Word of mouth from clients, and preferred
inspector status from several Real Estate firms have increased my sales
so far in 2008 by 400%. This can be directly attributed not only to
the quality of my inspection, but to the Horizon report for being specific
to the house inspected, and includes pictures which bring each
individual situation clearly to their attention. The PDA helps guide
me through each aspect of the inspection, add specific little points
easily, including serial numbers, etc. as I go along. Since using the
Horizon Report System, I have never had a complaint from any customers
I have done an inspection for. I only received high praise for the
in-depth easy to understand report they receive, and an inspection
they feel was well worth the money. I would also like to thank the
support staff at Horizon for constantly consulting their users, and
updating Horizon to make things easier for us to do our reports. A
job well done."
- Dave Nelson - Ayton
" Horizon staff were patient and helpful
with all my questions and the system was easy get up and running."
- Chad Block - Drumheller
"I believe the upgrades will make an outstanding product even
better. I am very pleased with the Horizon
reports and my clients appreciate them as well."
- Bruce Thompson - Fenton
"I am very pleased with The Horizon reporting system. All the positive
results & customer referrals have reduced my need to advertise,
allowing those funds to go to other business expenses."
-Calvin McCafferty - Kingston
"Horizon produces a quality report, that
is easy to understand."
- Ron Duchesne - Musquodoboit
Harbour
"
I have found my overall experience with the Horizon report system
very satisfying. The system is very user friendly and the reports
are complete and professional. My clients are also very impressed
with the system which only adds to the credibility of my company."
- Mark Diplock - Welland
"
Your Horizon just keeps getting better. The new cover is amazing,
so professional.
Here is a little note to tell you what happened to me last fall.
As I am one of your few Home Inspectors in my area. The Real Estate
Board invited me to their yearly conference for their Real Estate
Agents. Needless to say once they saw my type of report, my Home
Inspections - which did increase by over 50% last year have even
increased already another 50% more this year. In fact this month
of May is already 150% higher than last May.
Also this month a Home Inspection resulted in a buyer needing
to get some downspouts added and roof fixed. The buyer phoned to
tell me that the roofing company was able to give her a quote from
just seeing the report with pictures and arrows showing what had
to be done. The roofer was apparently very impressed.
I am also getting real estate agents from competing companies
recommending me to the other offices.
WOW."
- P. Studholme - Haliburton
In a world where there is much of pain, suffering, moral collapse,
and dishonesty in business you and your associates and your operation
are a bright spot on the landscape. You are doing a great job
and your service is worth every penny to me in my business.
- Larry Vernon - Cardston
I attended the Live meeting last night. Thank you very much, it
was very informative and it only solidified my decision in going
with this system.
- Peppi LaRiccia - Ottawa
Home buyer comments about Horizon inspection reports
"Professionally written, good clear facts, addressed everything
clearly, well laid out design"
- Yvonne MacNeil
"The report was extremely
thorough and professional. It was
also organized well which made it
easy to follow and understand."
- Robin Baniwal
"
What I like about the reports is
that it not only provides information
about the home and what to keep an
eye on, but also extensive reference
material."
- Lucyna Zborzil
"The bottom line summary is a great idea, clearly identifies what
the homeowner needs to focus on first. The breakdown of the report
is great. Going section by section I can clearly see each component
with the recommendations including diagrams and pictures of my personal
home. The report looks great and is easy to read. It's very useful
having this document knowing that I can refer to it at any time in
the future should an issue arise with my house".
- M.S.
"The report format and maintenance advice will continue to be useful
throughout the time we live in the house".
- T.K.
"Armed with your personalized HORIZON Report, I know that I
am making a very well-informed purchase decision".
- E.S.
"
The report is very complete. For
a layman like myself it was very
helpful to have both indoor and outdoor
photos of the same problem with an
easy to understand diagram (i.e.
ice damming)".
- G.W.
"The report produced was very clear, informative, and very useful
concerning my final decision to purchase".
- M.B.
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